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Customer Service Officer

Job No: WaterNSW1608
Location: Parramatta/Dubbo

We are NSW’s bulk water supplier, river operator and your one-stop-shop for licensing, water trades and water information.  We supply two thirds of the water used in NSW from our 42 dams, rivers and pipelines to regional towns, irrigators, Sydney Water and local water utilities. 

If you are an exceptional communicator with a passion for providing timely advice to customers, this could be the role for you! In this customer service based role, you will be responsible for responding to customer enquiries, including resolving / escalating complaints or concerns and providing specialist service and complex advice on regulatory requirements of WaterNSW whilst putting safety first at all times.

 Key Responsibilities will include: 

  • High level skills in quality assurance for data acquisition and data management
  • Strong customer service and interpersonal skills with a strong ability to problem solve and communicate effectively internally and externally

Skills and Qualifications required:

  • Well-developed analytical and problem solving skills
  • Experience working in a call centre environment - highly desirable.
  • Ability to build rapport with a wide range of internal and external parties
  • Demonstrated ability to manage conflict and resolve issues in a mature and professional manner
  • Demonstrated ability to work in a busy team environment
  • Certificate III in Business Admin/ Certificate in Customer contact will come highly regarded

 In Return:

  • Work with a dynamic and passionate team
  • Flexible work arrangements (work from home) including a 9-day fortnight
  • Term role until September 2023
  • Flexible Location (Parramatta/Dubbo)

WaterNSW is committed to the safety of employees and wider community, as such, full vaccination against COVID-19 will be a condition of entry to all our workplaces. All applicants will need to meet this condition.

The successful applicant will be required to undergo pre-employment checks including a National Police check and medical check. Any offer of employment will be subject to successful clearance of these checks.

Queries can be directed to: and the Position Description can be accessed here.
All applications must be lodged via an online application below - emailed applications will not be accepted.

Please note: Only shortlisted candidates will be contacted. 
Applications close 25 May 2022


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