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Expression of Interest - Customer Service Officer

Job No: WaterNSW2525
Location: Parramatta

Ready to make a splash in your career?

WaterNSW is seeking Customer Service Professionals (Inbound Call Center) to apply to our talent pool for potential upcoming opportunities in 2024.

We may have both maximum term and permanent opportunities available during this time.  


Our perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.  

  • Flexible working  

  • Work a 9-day fortnight at Full pay on the Enterprise agreement  

  • Up to 16 weeks paid parental leave  

  • Fertility leave  

  • Yearly corporate wear allowance  

  • Professional development and educational assistance  

  • Salary - $81,699 base + 11% Super  

  • And so much more! 


What you’ll do:

  • Provide high quality service to customers and resolve multiple customer enquires in an efficient and courteous manner across NSW.
  • Research, analyse and resolve customer enquiries both over the phone and email in a timely manner.
  • Evaluate and interpret customer needs and expectations, research information and source advice to accurately respond to customer enquiries and/or complaints consistent with legislation and other regulatory instruments.
  • Working to achieve both individual and team based Key Performance Indicators.


What we are looking for:

  • Previous experience working in a busy and complex customer service environment (over phone and email)
  • Ability to build rapport with a wide range of internal and external stakeholders
  • Demonstrated ability in conflict resolution and resolve enquires in accordance with WaterNSW company policies
  • Ability to navigate and assist enquiries in reviewing NSW Legislations
  • Proven ability to navigate through multiple systems whilst maintaining customer engagement on the phone
  • Proven ability in Outlook, Microsoft office (including Teams) and adaptability with inhouse case management systems
  • Excellent attention to detail
  • Certificate III/IV in Customer Contact/ Certificate III in Customer Engagement or relevant qualifications will be highly regarded.
  • Prior experience in Utilities or highly legislated environments would be beneficial


How we will support you: 

At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.

When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.


We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities  


More about our team/ culture:

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.


Who is WaterNSW? 

When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information. 


For more information, please reach out to: Talent Acquisition Partner Azmine Amer at 


Please note applications for this Talent Pool will remain open till 30 June 2024 (we encourage early applications as this may close sooner based on interest) 


Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page. 


You must have full work rights in Australia to qualify for all positions at WaterNSW.  


We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. 


Disclaimer: We might not have an open role at this moment, but, because our work environment is dynamic, we encourage you to apply and if we have a suitable opportunity for your profile the Talent Acquisition Team will contact you as soon as possible.



Privacy and collection of your personal information 

If you apply for a position via our website or, WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information. 


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