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Customer Data Officer (Multiple roles)

Job No: WaterNSW2541
Location: New South Wales

Ready to make a splash in your career? WaterNSW is seeking 2 Customer Data Officers to join our team.  

2 x Permanent and 1 x Term (until December 2024).

The role can be based anywhere in NSW (subject to desk availability).

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.  

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career. 

 

Our perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.  

  • Flexible working  

  • Work a 9-day fortnight at Full pay on the Enterprise agreement  

  • Up to 16 weeks paid parental leave  

  • Fertility leave  

  • Yearly corporate wear allowance  

  • Professional development and educational assistance  

  • Salary Range starting from $81,699 + Super  

  • And so much more! 

 

What you’ll do: 

  • Quality assure data submitted to WaterNSW via its portals (or manually) from either customer, DQPs (Duly Qualified Person) or other stakeholders, ensuring data submitted is correct, validated, and consistent with regulatory requirements.
  • Collate, analyse, record, and enter data in the system as required and undertake data verification and validation as directed.
  • Respond to external stakeholders (customers and DQPs), where the data submitted is incorrect or absent, providing feedback in a timely manner.
  • Provide input to training materials and fact sheets to assist self-serving customers to comply with their obligations under the non-urban metering reforms.
  • Support the education whilst working collaboratively with industry participants and customers to support their ongoing data submission and compliance by providing feedback and training materials.
  • Ensure data captured is consistent with the requirements to support data migration to WAVE (internal project).

 

This role is vital to the success of the non urban metering reforms as it sets the foundation for all downstream activities.

 

What we are looking for:  

  • Experience in accurate data entry and working with large volumes of data
  • Experience in a Quality assurance role 
  • Experience with excel or other analytical tools
  • Experience in managing the needs of customers and external stakeholders
  • Experience working within a customer operations function, with focus on delivering quality service to customers
  • Knowledge and experience with validating data and working with spatial systems e.g. Six Maps
  • Experience working for a water utility or similar organisation

 

How we will support you: 

At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.

When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.

 

We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities https://work180.com/en-au/for-women/employer/waternsw  

 

More about our team/ culture:

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.

 

Who is WaterNSW? 

When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.   

 

For more information, please reach out to: Talent Acquisition Partner Azmine Amer at azmine.amer@waternsw.com.au 

  

Please note applications for this position will close on 09 May 2024.

 

Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page. 

 

You must have full work rights in Australia to qualify for all positions at WaterNSW.  

  

  We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. 

  

Privacy and collection of your personal information 

If you apply for a position via our website or recruitment@waternsw.com.au, WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information. 

 

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