Internal Expression of Interest: Licensing Operations Team Leader

We would like to provide our internal workforce the opportunity to express their interest in the role of Licensing Operations Team Leader.

This role will report to Krystle Moore, Licensing Operations Manager and work within the Customer Services Portfolio. 

This is a Full Time, Term opportunity up to January 2025.

Salary Range - Starting from $126,780 + super

The Role:

• Work collaboratively with the A&A leadership team to deliver the successful implementation of policy and procedures that ensure all applications are processed consistently and correctly in line with regulatory requirements and WaterNSW standards and processes. 
• Utilise best practice change management and communicating strategies to effectively lead the team and ensure buy-in of our people for new ways of working.
• Lead the delivery of a streamlined point of contact for customer enquiries and resolution of issues coming into A&A. This includes ensuring alignment of workflow, advice and knowledge across teams within WNSW.
• Provide clear knowledge, advice and coaching to licensing operations team to ensure quality outcomes as required by the regulatory framework that ensures WaterNSW always remains compliant.
• Monitor systems and processes to ensure new ways of working and escalations point are adhered to; maintaining quality, accuracy and completeness.

What we are looking for:

•  Diploma or Degree in relevant discipline or equivalent industry experience 
• Knowledge of regulatory frameworks with the ability to review, interpret and apply legislation in the workplace 
• Extensive experience in the use of corporate systems and databases to process requests including the accurate storage and extraction of information
• Experience managing teams to deliver quality and accurate service to customers
• Experience communicating complex regulatory requirements to various stakeholders in a simple and easy to understand manner
• Experience making quality and accurate decisions within a regulated environment

Should you wish to express your interest, please complete the online questionnaire (scroll down to the bottom of the page), and attach a copy of your most recent resume and/or cover letter to your application.

If you have any questions about the role or would like further details, please don’t hesitate to reach out and discuss with the Talent Acquisition Partner - Azmine Amer at azmine.amer@waternsw.com.au

The internal EOI period will close at 12 May 2024.