Internal Expression of Interest: Field Services Team Leader - Southern NSW

We would like to provide our internal workforce the opportunity to express their interest in the role of Field Services Team Leader - Southern NSW

This role will report to Eddy Taylor and work closely with the Operations  Portfolio. 

This is a Full Time Permanent Opportunity  

Salary Starting from: $112,042 + super

The Role:

• To have in place work schedules and task prioritization to ensure efficient and effective team performance.
• Point of escalation of customer issues including dispute resolution and complaints handling at a higher level of customer relationship management
• To have in place audit processes to ensure quality of customer water information and internal procedures (eg. safe field practices) are followed.
• Enable continuous improvement of data capture methodologies and systems, including adoption of new technologies and best practice methods for a more efficient and effective service.
• Ensure accurate and legal water extraction at the appropriate time, to enable compliant and efficient water delivery and generate revenue collection/protect.
• Ensure the accurate recording, calculation and analysis of customer water usage to enable reliable water account balances for customer business operations and planning.

What we are looking for:

• Diploma or Certificate in Management is preferred 
• Well-developed analytical and problem solving skills
• Strong skills in quality assurance for data acquisition and data management
• ​​​​Proven ability to coordinate, motivate and provide direction to a small team
• Demonstrated customer service and relationship and complaint management

Should you wish to express your interest, please complete the online questionnaire (scroll down to the bottom of the page), and attach a copy of your most recent resume and/or cover letter to your application.

If you have any questions about the role or would like further details, please don’t hesitate to reach out and discuss with the Talent Acquisition Partner - Chad Moodaley (chad.moodaley@waternsw.com.au)

The internal EOI period will close at 17/05/2024