Internal Expression of Interest: Visitor Information Officer

We would like to provide our internal workforce the opportunity to express their interest in the role of Visitor Information Officer.

This role will report to Rosie Jenkins - Visitor Services Coordinator and work within the Corporate Affairs Portfolio. 

This opportunity is Part Time (14.4 hours/2 days per week), Term for up to 6 months.

Salary -  To be discussed as per ranges under the Enterprise Agreement (pro-rata)

The Role:

• Provide quality customer service and support the day to day operation of WaterNSW Warragamba Dam Visitor Centre, ensuring WaterNSW’s business requirements are met.
• Facilitate and encourage visitor engagement in learning opportunities, assist visitors to interpret exhibitions, displays and publications and deliver informal talks with individuals and groups from diverse age ranges and cultural backgrounds.
• Support the delivery of WaterNSW’s visitor and education programs by providing feedback on trends in visitor interests and needs, advice on potential improvements to exhibitions resources, maintaining statistical records and safe storage, handling and re-ordering of stock.

What we are looking for:

• Current Drivers Licence
• First aid certificate or ability to obtain
• NSW Working with children check clearance or ability to obtain
• Demonstrated high level interpersonal, verbal and written communication skills, including negotiation and conflict resolution skills.
• Experience in interacting and engaging with the community in a customer service or education environment
• Experience in responding appropriately to public enquiries and providing information to individuals and groups from diverse cultural backgrounds, preschool through to senior groups, and children and adults with a range of disabilities.

Should you wish to express your interest, please complete the online questionnaire (scroll down to the bottom of the page), and attach a copy of your most recent resume and/or cover letter to your application.

If you have any questions about the role or would like further details, please don’t hesitate to reach out and discuss with the Talent Acquisition Partner - Azmine Amer at azmine.amer@waternsw.com.au

The internal EOI period will close on 27 September 2024.