Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Field Officer (Full-Time, Permanent) to join our team in Deniliquin.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state.
This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.
Our perks and Benefits:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
Flexible working
Work a 9-day fortnight at Full pay on the Enterprise Agreement
Up to 16 weeks paid parental leave
Fertility leave
Additional 5 Days Annual Leave - 5 weeks
Remote Area Benefits based on work location
Yearly corporate wear allowance
Professional development and educational assistance
Salary range starting from $95,764 base + super
And so much more!
What you’ll do:
Provide responsive, accurate and efficient information services for customers and other business units to sustain customer relationships and enable business revenue collection and protection.
Enable effective resolution of enquires and complaints and provide a point of customer relationship management to meet requirements.
Ensure accurate and legal water extraction at the appropriate time, to enable compliant and efficient water delivery and generate revenue collection/protect.
Ensure the accurate recording, calculation and analysis of customer water usage to enable accurate water account balances for customer business operations and planning.
Support other parts of the business, including Asset Maintenance and Water Monitoring teams while also supporting the rural project team when necessary.
Educate and motivate customers to use new systems and procedures for water ordering and capture of meter data to modernise customer service.
What we are looking for:
Demonstrated commitment to quality customer service.
Sound mathematic skills.
Ability to build effective and positive relationships with customers and stakeholders.
Sound knowledge of relevant legislation and regulations.
Basic knowledge of irrigation/farming methods.
Current NSW Drivers Licence.
Willingness to travel large distances and conduct field work in a variety of locations.
How we will support you:
At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.
When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.
More about our team/ culture:
No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.
WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.
We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au
For more information, please reach out to: Rory Hukins - rory.hukins@waternsw.com.au
Please note applications for this position will close on the 30th January 2025.
Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page.
You must have full work rights in Australia to qualify for all positions at WaterNSW.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
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If you apply for a position via our website or recruitment@waternsw.com.au, WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.