First Nations - Customer Field Officer - Forbes

At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is what we value as part of our inclusive culture.    

We are currently recruiting for a Customer Field Officer (Full-Time, Permanent) for our team in Forbes and would love to hear from you!     

Acknowledgement of Country    

WaterNSW acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.    

Our perks and benefits:    

We believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.     

• Aboriginal Support Network     

• Flexible working     

• Work a 9-day fortnight at full pay on the Enterprise Agreement     

• Up to 16 weeks paid parental leave     

• Yearly corporate wear allowance     

• Additional 5 Days Annual Leave - 5 weeks 

• Professional development and educational assistance     

• Remote Area Benefits based on work location  

• A supportive and inclusive work culture that embraces diversity, cultural understanding and values     

• An opportunity to work on country and be part of a team that is making a real difference in the NSW communities. (Visit our First Nations programs page for more information) https://www.waternsw.com.au/about-us/our-business/first-nations-programs     

Preferred Location: Forbes

Salary range starting from: $95,764.00 + Super  

Tenure: Full Time, Permanent 

What we are looking for:  

• A strong desire to contribute your skills and expertise to our business     

• Someone who is of Aboriginal or Torres Strait Islander decent / identifies as an Aboriginal or Torres Strait Islander and is accepted as such by the community in which they were born, has lived or currently lives     

• A commitment to promoting and preserving Aboriginal culture and value   

• Demonstrated commitment to quality customer service. 

• Sound mathematic skills. 

• Ability to build effective and positive relationships with customers and stakeholders. 

• Sound knowledge of relevant legislation and regulations. 

• Basic knowledge of irrigation/farming methods. 

• Current NSW Drivers Licence. 

• Willingness to travel large distances and conduct field work in a variety of locations. 

Join us on our journey to build a more inclusive workplace and make a difference in the lives of our customers and communities.     

What you will work on:   

• Provide responsive, accurate and efficient information services for customers and other business units to sustain customer relationships and enable business revenue collection and protection.  

• Enable effective resolution of enquires and complaints and provide a point of customer relationship management to meet requirements.  

• Ensure accurate and legal water extraction at the appropriate time, to enable compliant and efficient water delivery and generate revenue collection/protect. 

• Ensure the accurate recording, calculation and analysis of customer water usage to enable accurate water account balances for customer business operations and planning.  

• Support other parts of the business, including Asset Maintenance and Water Monitoring teams while also supporting the rural project team when necessary. 

• Educate and motivate customers to use new systems and procedures for water ordering and capture of meter data to modernise customer service.