First Nations - Visitor Information Officer (Casual)

We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives.   

At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is what we value as part of our inclusive culture.   

We are currently recruiting for Visitor Information Officer (Casual) and would love to hear from you!    

Acknowledgement of Country   
WaterNSW acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.   

Our perks and benefits:   

We believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.    

• Aboriginal Support Network    

• Access to benefits as per the Enterprise Agreement    

• Professional development and growth opportunities 

• A supportive and inclusive work culture that embraces diversity, cultural understanding and values    

• An opportunity to work on country and be part of a team that is making a real difference in the NSW communities. (Visit our First Nations programs page for more information) https://www.waternsw.com.au/about-us/our-business/first-nations-programs    

Location: Warragamba Dam 

Salary: Ordinary Hourly Rate at $50.51 base (inclusive of 25% casual loading) + superannuation. Hourly rates may differ based on shift days and times - e.g. weekends, public holidays, etc.   

Tenure: Casual 

Rosters: Weekends and public holidays primarily, with the potential of weekday coverage as per business requirements 
  

What we are looking for: 

• Someone who is of Aboriginal or Torres Strait Islander descent / identifies as an Aboriginal or Torres Strait Islander and is accepted as such by the community in which they were born, has lived or currently lives    

• A commitment to promoting and preserving Aboriginal culture and value   

• Experience in interacting and engaging with the community in a customer service or education environment 

• Experience in responding appropriately to public enquiries and providing information to individuals and groups across diverse cultural backgrounds and ages. 

• Ability to work with minimal supervision in a high-volume visitor environment and respond to changing workloads. 

• Ability to operate audio visual presentation technology, competence in using selected Microsoft Office applications (Outlook, Word, Excel) and ability to undertake web-based research. 

• Demonstrated high level interpersonal, verbal and written communication skills, including negotiation and conflict resolution skills. 

• Current Drivers Licence, First Aid certificate (or willingness to obtain one), NSW Working with children check clearance (or willingness to obtain one) 

Join us on our journey to build a more inclusive workplace and make a difference in the lives of our customers and communities.    

What you will work on:  

• Provide quality customer service and support the day-to-day operation of WaterNSW Warragamba Dam Visitor Centre, ensuring WaterNSW’s business requirements are met. 

• Facilitate and encourage visitor engagement in learning opportunities, assist visitors to interpret exhibitions, displays and publications and deliver informal talks with individuals and groups from diverse age ranges and cultural backgrounds. 

• Support the delivery of WaterNSW’s visitor and education programs by providing feedback on trends in visitor interests and needs, advice on potential improvements to exhibitions resources, maintaining statistical records and safe storage, handling and re-ordering of stock. 

• Ensure all activities are undertaken with the safety of people as the number one priority and at all times role model safe behaviour. 

Who is WaterNSW?    

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.    

We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au  

For full details about this role please review the Position Description.  

Need support with your application? Reach out to our Talent Acquisition Partner to set up a discussion - Azmine Amer at azmine.amer@waternsw.com.au   
   

Please note applications for this position will close on 05 May 2025.

We would encourage early applications as the advertisement may close sooner based on interest.