Instagram

Apply Now!

Support Services Team Leader

Job No: WaterNSW3235
Location: Parramatta


Ready to make a splash in your career? WaterNSW is seeking an experienced Support Services Team Leader (Full Time, Permanent) to join our team.  

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.  

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career. 

 

Our perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.  

  • Flexible working  

  • Work a 9-day fortnight at Full pay on the Enterprise Agreement  

  • Up to 16 weeks paid parental leave  

  • Fertility leave  

  • Corporate wear allowance  

  • Professional development and educational assistance  

  • Salary starting from $112,408 base + super  

  • And so much more! 

 

What you’ll do: 

  • Lead and manage a team of Commercial Support Officers to ensure the effective execution of purchasing, invoice processing, PO monitoring, supplier onboarding, and compliance tasks in alignment with frameworks and policies.
  • Oversee and ensure the timely creation, management, and closure of Purchase Orders (POs), maintaining alignment with budget controls, financial frameworks, and the chart of accounts, while ensuring all documentation is complete.
  • Maintaining close collaboration with Accounts Payable, Contract owners and other internal stakeholders to support timely processing of requests e.g. on time payments, contract administration functions and the resolution of queries.
  • Coaching, Training & Process Development on finance and procurement platforms & processes, developing user-friendly documentation and training materials to support adoption and compliance with policies with a strong focus on the Procurement to pay lifecycle.
  • Lead process improvement: including process optimisation, procure to pay, user acceptance testing (UAT), and assisting in the rollout support for new features or updates across relevant finance and procurement platforms.
  • Act as a key liaison between finance, procurement and Portfolio stakeholders to ensure aligned processes, effective issue resolution, and delivery of consistent support service


What we are looking for:  

  • Relevant qualifications in Business Administration, Finance, Procurement or related field, or experienced deemed equivalent
  • Strong understanding of the procure to pay process, including purchase orders, purchase order receiving, invoicing, and supplier management.
  • Understanding of procurement policies, procedures, and governance requirements.
  • Demonstrated sound decision-making, problem-solving, and people management skills within highly dynamic, geographically dispersed and fast-paced business environments.
  • Demonstrated experience in a procurement, finance support, or commercial team leader administration role whilst implementing continuous improvement and efficiency.
  • Proven ability to manage competing priorities and meet deadlines in a high volume, transactional environment.
  • Track record of maintaining accurate records and documentation to support audits and reporting requirements.
  • Comfortable with uncertainty and able to adapt quickly to change whilst leveraging opportunities to explore new ideas and introduce incremental improvements.
  • Current NSW Drivers Licence

 

How we will support you: 

At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.

When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.

 

We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities. 

 

More about our team / culture:

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.

 

Who is WaterNSW?

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.   

We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au. 

 

For more information, please reach out to: nathan.hollis@waternsw.com.au.

  

Please note applications for this position will close on 05 January 2026, 5.00 pm.

 

Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page. 

 

You must have full work rights in Australia to qualify for all positions at WaterNSW.  

  

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. 

  


Privacy and collection of your personal information 

If you apply for a position via our website or recruitment@waternsw.com.au, WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information. 

 

Apply Now

Personal Details * Required field

  1. Digits only or add + for international numbers

  1. (Please click on your profile and copy the URL from your profile page.)

Questions