Ready to make a splash in your career? WaterNSW is seeking an experienced Water Regulation Specialist (Full-Time, Permanent) to join our Customer Assessments & Approvals team.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state. In this role, you will be at the centre of managing high‑risk customer enquiries, assessment and approval requests, and complaints with confidence and expertise. Beyond your technical capability, you’ll act as a trusted mentor within the Water Regulation team, supporting and coaching colleagues to build capability and consistency across the function. You’ll help ensure WaterNSW delivers accurate, timely and consistent assessment and approval services, all while maintaining strict compliance with legislative and regulatory requirements.
This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career. This role is ideal for someone who thrives in complexity, values collaboration, and is motivated by making a meaningful impact on customers, communities, and regulatory integrity.
Location: Grafton is the preferred location for the role, however we are also considering having the preferred candidate to be based in our Dubbo or Narrabri office.
Our Perks and Benefits:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
What you’ll do:
What we are looking for:
How we will support you:
At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.
When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.
Our commitment & culture:
No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. WaterNSW is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage Aboriginal and Torres Strait Islander peoples, Veterans, and people from all backgrounds to apply. We celebrate the unique perspectives, knowledge and lived experience you bring and are committed to ensuring an inclusive, supportive and respectful workplace for everyone.
Who we are:
WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.
We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au.
For more information, please reach out to: jasmine.choong@waternsw.com.au.
Please note applications for this position will close on Tuesday 22nd April 2026, 5.00pm.
Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page.
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